FAQ

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• What is Wishmate?

Wishmate is a kindness platform where anyone can post a wishlist of items they genuinely need, and anyone can choose to grant those wishes. You can use it privately with friends and family or publicly within the community. If you want to refine this section, explore homepage messaging.

• How does Wishmate work?

You create a wishlist using Amazon items, publish your wish, and someone in the community (or someone you know) can choose to grant it. Amazon handles delivery, keeping your address private.

• Is my address visible to other users?

No. Your address is never shared with anyone. Amazon handles all delivery logistics, so wish‑granters never see your personal details.

• Do I need to share personal information?

Only the minimum required to create an Amazon wishlist. Wishmate does not display your address, phone number, or email publicly.

• Can I stay anonymous?

Yes. Community wishes are anonymous by default. Friends & Family wishes show your name only to people you share the link with.

• How does Wishmate keep users safe?

We use Amazon’s secure delivery system, encrypted connections, and strict privacy rules. You can also report any suspicious activity directly from your dashboard.

If you want to expand this section, explore trust-building elements.

• What kind of items can I add to my wishlist?

Anything available on Amazon—essentials, household items, baby supplies, pet needs, or celebration gifts.

• Can I post multiple wishes?

Yes. You can create as many wishes as you need, as long as they follow our community guidelines.

• How long does a wish stay active?

Wishes remain active until they are granted or you choose to remove them.

• Can I edit or delete a wish?

Yes. You can update or remove any wish from your dashboard at any time.

• How do I grant a wish?

Choose a wish, click “Fulfil wish,” and purchase the item through Amazon. It ships directly to the recipient without revealing their address.

• Can I grant wishes anonymously?

Yes. Wish‑granters remain anonymous unless they choose to include a message.

• Do I get any confirmation when the item is delivered?

Amazon provides standard delivery updates. Wishmate may also notify you when the recipient marks the wish as fulfilled.

• Can I grant part of a wish?

Yes. You can choose any single item from someone’s wishlist.​​​​

• Why does Wishmate use Amazon?

Amazon allows secure delivery without exposing your address, offers reliable shipping, and provides a wide range of items.

• Do I need Amazon Prime?

No. Prime is optional. Anyone can create a wishlist and receive items.

• Can I use another retailer?

Not yet. Wishmate currently supports Amazon only, but more retailers may be added in the future.

• ​Can I message the person who granted my wish?

Yes. You can send a thank‑you message on the community platform. We don't have direct messages in order to help users remain annonymous.

• Can wish‑granters message recipients?

Only through Amazon when purchasing the product.

• Does Wishmate charge any fees?

No. Wishmate is completely free to use. You only pay for items you choose to grant. You can choose to donate if you like our platform and want to help maintain it.

• Do recipients ever pay anything?

No. Recipients never pay for items granted through Wishmate. We ask where possible that all users create and fulfil wishes when they are able to.​

• Do I need an account to grant a wish?

Yes, to ensure safety and prevent misuse.

• What is a Kindness Score?

Your Kindness Score reflects how many wishes you’ve granted. It helps build trust and encourages positive participation.

If you want help polishing this concept, explore social proof.​

• My Amazon wishlist isn’t showing on Wishmate. What should I do?

Check that your wishlist is set to “Public” or “Shared,” and that items are in stock. You can also refresh your Wishmate dashboard.

• I didn’t receive my item. What now?

Check Amazon tracking first. If the item shows as delivered but hasn’t arrived, contact Amazon support. You can also mark the wish as “Not received” on Wishmate.

• How do I contact Wishmate?

Our email is wishmateuk@gmail.com. Please send us feedback or any features you'd like to see in the future.